Privacy Policy

Nickel City Tire & Auto INC respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, book a service, request a quote, or visit our shop.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Who We Are

Nickel City Tire & Auto INC is a local tire and auto repair shop serving Sudbury and surrounding areas. We provide tire sales, tire installation, vehicle maintenance, mechanical repairs, inspections, diagnostics, and related automotive services.

2. Information We Collect

We may collect personal information when you contact us, book an appointment, request a quote, purchase products, or use our website.

This information may include:

  • Your name
  • Phone number
  • Email address
  • Vehicle information, such as make, model, year, tire size, VIN, mileage, or service history
  • Appointment details
  • Billing and payment information
  • Messages or inquiries you send to us
  • Website usage information, such as pages visited, browser type, device type, and IP address

We only collect information that is reasonably needed to provide our services, respond to inquiries, process payments, and operate our business.

3. How We Use Your Information

Nickel City Tire & Auto INC may use your personal information to:

  • Respond to your questions or service requests
  • Schedule appointments
  • Provide tire quotes, repair estimates, and service recommendations
  • Complete vehicle repairs, inspections, installations, or maintenance
  • Contact you about your vehicle, appointment, parts, or service updates
  • Process payments and invoices
  • Maintain service records
  • Improve our website, customer service, and business operations
  • Send promotional offers or updates, only where permitted
  • Meet legal, tax, insurance, or regulatory requirements

We do not sell your personal information.

4. Vehicle and Service Information

When you bring your vehicle to Nickel City Tire & Auto INC, we may collect and store details about your vehicle and the services performed. This may include repair history, diagnostic results, inspection notes, tire details, parts used, mileage, and service recommendations.

This information helps us provide accurate service, maintain records, support warranty claims, and assist you with future vehicle needs.

5. Payment Information

If you make a payment, your payment may be processed through third-party payment providers or financial institutions. We do not intentionally store full credit card details unless required for a specific business purpose and handled through secure systems.

Payment providers may have their own privacy policies and security practices.

6. Website Cookies and Tracking

Our website may use cookies or similar technologies to improve user experience, understand website traffic, and support marketing or analytics.

Cookies may help us understand:

  • Which pages visitors view
  • How visitors interact with the website
  • What device or browser is being used
  • General traffic and performance data

You can adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.

7. Third-Party Services

We may use trusted third-party tools or service providers to help operate our business and website. These may include:

  • Website hosting providers
  • Analytics tools
  • Appointment or contact form systems
  • Payment processors
  • Email or communication tools
  • Advertising platforms
  • Accounting or invoicing systems

These third parties may access limited personal information only as needed to provide their services to us.

8. When We Share Information

Nickel City Tire & Auto INC may share personal information only when necessary, including:

  • With service providers who support our business
  • With parts suppliers, warranty providers, or manufacturers when needed
  • With payment processors to complete transactions
  • When required by law, court order, insurance, or regulatory obligations
  • To protect our rights, safety, property, customers, or business operations

We do not sell or rent customer personal information.

9. How We Protect Your Information

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration.

These steps may include secure systems, limited access to customer records, password protection, staff awareness, and safe handling of business records.

However, no website, email, or digital system can be guaranteed to be completely secure.

10. How Long We Keep Information

We keep personal information only as long as needed for the purposes described in this Privacy Policy, unless a longer period is required for legal, tax, warranty, accounting, insurance, or business record purposes.

When information is no longer needed, we will take reasonable steps to delete, destroy, or anonymize it.

11. Accessing or Correcting Your Information

You may contact us to request access to the personal information we hold about you or to ask us to correct inaccurate information.

We may need to verify your identity before providing access or making changes.

12. Marketing Communications

If you choose to receive promotional emails, offers, or updates from Nickel City Tire & Auto INC, you may unsubscribe or request removal from our marketing list at any time.

Even if you opt out of marketing messages, we may still contact you about appointments, estimates, invoices, repairs, safety concerns, or other service-related matters.

13. Children’s Privacy

Our website and services are intended for vehicle owners and customers. We do not knowingly collect personal information from children.

14. Links to Other Websites

Our website may contain links to third-party websites. Nickel City Tire & Auto INC is not responsible for the privacy practices, content, or security of other websites.

We encourage you to review the privacy policies of any third-party websites you visit.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.